Frequently Asked Questions

With exception to your initial transaction, your online airtime PIN order will instantly appear on your computer screen along with the instructions how to activate the PIN to your mobile account. In addition, your PIN is sent to your email address.

On your initial order at PrepaidWireless, your airtime Pin number is generated and sent to your email address after verification of your purchase by our Customer Service Department. Please provide us the best number to immediately contact you after placing your first initial order with PrepaidWireless. One of our Customer Service Representatives will call you directly at the contact number you provided to complete your initial purchase. All future purchases will be instantly processed and the airtime PIN with activation instructions will appear directly on your computer screen and also be sent to your email address as well.

No. That's the advantage of prepaid service... easy, convenient and no strings attached! No Contract! No Deposit! No Hassle!

Absolutely. Your Shopping Cart will allow you to purchase any product(s) or service(s) you wish to purchase in the same transaction.

You may pay for your purchase with Visa, MasterCard and Discover credit cards. This also includes any ATM debit card with the Visa/MasterCard logos. You may also use your Prepaid Reward points as well.

Verified by Visa or Secured MasterCard provide you with added protection when you purchase online. During the checkout process your identity is confirmed through a 4-digit PIN you create with either Verified by Visa or Secured MasterCard. You can register with either Verified by Visa or Secured MasterCard at the time of your initial online purchase with PrepaidWireless. To authorize any future online purchase you simply enter the 4-digit PIN at the time of purchase. This will protect your card from being fraudulently used in any online type transaction. It is a simple process to register your credit card with either Verified by Visa and begin to start protecting your credit cards and all of your online purchases.

Your security is a major priority to PrepaidWireless and that's why we utilize the best security tools available to ensure your safety. The PrepaidWireless home page contains the security information, including detailed information about the credit protection provider. VeriSign, GeoTrust, Verified by Visa and MasterCard SecureCode are the available security providers. Again, we also recommend that you register with either Secured by Visa or Secured MasterCard to protect your credit card from any online fraudulent activity.

You can register with Verified by Visa and/or Secured MasterCard directly at PrepaidWireless during the check out process, then the online delivery of your PIN number will be expedited much quicker after your initial purchase.

We require all first time orders to be verified by our Customer Service Department. Confirming your initial order with PrepaidWireless is our way of ensuring consumer protection against credit card fraud. Our highly-trained customer service representatives inspect and verify all new orders to guarantee your online security. All subsequent online orders are immediately processed at the time of purchase. Your airtime PIN number will appear on your computer screen immediately and also be sent to your email address.

It's easy! Simply access the PrepaidWireless website and choose your current service provider, select the product or plan you want to purchase and add it to your shopping cart. You must then follow the airtime PIN activation instructions., to credit your purchase to your mobile account. We recommend that you immediately activate your airtime PIN to your account.

We recommend that you directly contact your service provider when initially above in the service provider section above. Each service provider has their own process to activate a mobile phone on their network.

You can only activate a mobile phone that is compatible with your service providers' network type. There are four different networks types in wireless today: GSM, CDMA, TDMA and I-DEN. We recommend that you contact your service provider direct to inquire whether the handset you have in your possession can be activated on their service provider network.

We highly recommend that you first call your Service Provider Customer Service department regarding, mobile handset activation, PIN airtime activation and any other issues pertaining to your prepaid mobile service. If your question or problem remains unresolved, please then call our Customer Service at 800-569-8795.

Pay-As-You-Go is the most widely used prepaid wireless plan. This plan typically provides a bucket of anytime minutes that typically range in pricing from $.04 - $.50 per minute depending on the service provider and amount of prepaid airtime purchased. Expiration periods also vary from 30-365 days depending on the denomination and some service providers offer roll over minutes, if the subscriber purchases additional airtime minutes before the expiration date of previously purchased minutes. Airtime denominations that are available at PrepaidWireless range from $10 - $100 depending on the service provider. There is no monthly commitment or minimum purchase required.

Monthly Bundled Rate Plans are similar to a traditional post paid (contract) wireless plan that provides a set number of anytime minutes and unlimited night and weekend minutes. These prepaid plans expire in 30 days from purchase, with no rollover of minutes. Several service providers offer a 15-day plan as well. These monthly rate plans start at $29.95. If a subscriber needs to purchase additional anytime minutes, those minutes can be purchased via a $10 or $20 Cash Card. Cash Card minutes are $.20 or $.40 per minute and typically do not expire.

You can review the individual service provider program details and rate plans on each service provider available at PrepaidWireless. We also have a Service Provider Airtime Comparison Chart which you can access from our website, in order to find the plan that best fits your mobile calling needs and monthly budget. This information includes rate plans and available denominations, features, available service area and type of network on each service provider.

Most prepaid airtime minutes expire between 30-90 depending on the amount of minutes purchased and the type of plan, but there are several service providers that have prepaid plans that expire in as little as 15 days and as long as 365 days. All Monthly Bundled Rate Plans expire in 30 days, with no rollover of unused anytime minutes. You can refer to the PrepaidWireless website and access the link to your provider's home page which will explain the details and terms of your prepaid plan.

Most service providers will inform you that you have anywhere from 3 to 5 minutes remaining while on a call. In addition, they may also tell you your remaining balance when placing a call.

Your PIN number is always sent to your email address after purchase. All PIN sales are final and for security reasons, lost or stolen PINs can not be replaced. This is why we highly recommend that you activate your PIN immediately at the time of purchase.

All prepaid wireless service providers plans include long distance, but if you roam outside their network you can incur additional roaming charges. We suggest that you contact your service provider directly regarding roaming charges.

The cost for 411 Directory Assistance varies for each service provider. You can contact your service provider's customer service number to inquire about the cost for a 411 Directory assistance call, or Prepaid Wireless recommends that you call 1-800-Free-411 for all of your 411 Directory Assistance needs. We also recommend that you speed dial this number into your mobile phone. You will still be charged for any airtime minutes used to call 411 Directory Assistance, if applicable. 1-800-Free-411 can also be used from a landline phone as well.

All PIN sales are final, no return no exchange policy. If you are having problems activating your PIN please contact your service provider directly. If your problem with activating is not resolved after speaking with your service provider, please call PrepaidWireless Customer Service at 800-569-8795.

Our provider of mobile entertainment services is PlayPhone www.PlayPhone.com. PlayPhone has one of the largest selections of Ringtones, Music Tones, Mobile Games and Wall Paper available today.

PlayPhone products can be downloaded to any subscriber that has Cingular, T-Mobile and Sprint Wireless or any reseller MVNO (mobile virtual network operator) using these carrier's wireless networks that has authorized PlayPhone downloads. Please look below for a complete list of service providers that have authorized PlayPhone downloads:

Compatible Providers: Accell, AirVoice, Cingular, Graffiti Wireless, Liberty, Locus GSM, M3 Wireless, Movida, O Mobile PCS, Oxygen Wireless, Platinum Tel, STI Mobile, Sprint Wireless, T Mobile, Xtreme Mobile

To find out if your mobile phone is compatible to accept PlayPhone downloads Click Here. Cell Phone compatibility may vary with each product.

There are three simple ways to download:

1. just text goplayp or 77888
2. Start a wireless web session on your cellphone. Select Go to URL and type http://goplayp.com
3. Via a PC/Mac go to www.playphone.com/prepaid. Register your PIN and download and play.

Yes, the expiration date is one (1) year after activation.

The PlayPhone Fun Card PINs are available in denominations:
$5 = 6 credits
$10 = 14 credits
$20 = 30 credits

The PlayPhone Fun Card PINs are available in denominations:
Polyphonic Ring Tones = 1 - 2 credits
Music Tones = 3 - 4 credits
Mobile Games = 3 - 7 credits
Wallpaper = 1 - 4 credits

Customer must have a web browser and access to prepaid data minutes to download any mobile content. Please check on the PlayPhone landing page to see if your service provider can support a PlayPhone download or click here.

Nokia's

Services > Settings > Service Inbox Settings or
Messaging > Settings > Service Msg

Motorola's
Messages > Browser Msgs > Menu Button > Browser Msg Setup or
Messages > Browser Messages > Browser Msg Setup

LG's

Internet > Push Messages > Receive
Samsung's

Fun Box > WWW Services > Push Messages > Setting or
Fun Box > WAP Browser

Sony-Ericcson's

Message > WAP Push > Allow Push or
WAP Services > Push Messages or
Messaging > WAP Push

Each phone stores content differently. Most phones will store the game in your games, ringtones and wallpapers folders Sometimes the content is in the Applications or user downloads folder. You can get to these folders through the Main menu on your phone. You can also check your user guide.

Please visit the PlayPhone website at www.playphone.com for a complete catalog of available products and a list of compatible phones.

The easiest way is to turn your wireless phone off, remove its battery cover, and read the label (it may be under the battery). Your wireless phone model number should be listed on that label.

Send an email to support@playphone.com explaining the problem. Do not call PrepaidWireless customer service; we can not help with these types of issues.

We currently offer three (3) different calling cards; Total USA, Total World and Total Mexico. Our rate plans are some of the most competitive rates available in the market today. You can purchase these products in denominations of $10 and $20. There is a $.49 activation fee and no connection fee.

Yes, the rate is the same no matter which time of the day you make your call.

We do not charge a connection fee on any calls. Our only charges are an activation fee for $.49 and a monthly maintenance fee of $.49 which is charged 30 days after your first call.

No, currently these products are not rechargeable.

All of our rates on each card are contained with in our website, which you can view by simply clicking "calling cards" enter your international calling destination and then click "search rates".

Each time you make a call, the system will tell you how many minutes you have available calling to that destination.

Yes, you are charged $.75 for all calls placed from a pay phone in addition to your rate per minute.

If you experiencing any problems with using your calling card, please call our Customer Service at 800-569-9795 or email us at callingcards@prepaidwireless.com.

Wireless Rewards is a point-based customer loyalty program that allows our customers to earn reward points on each and every purchase made at www.prepaidwireless.com. Points are earned based on a percentage discount to the retail price of each product and service. Each reward point is equivalent to $.01. Wireless Reward Points are non-transferable and can only be redeemed in their entirety. Prepaid Rewards can only be redeemed at www.prepaidwireless.com.

When you become a PrepaidWireless online member you are automatically enrolled in the Prepaid Rewards program. All reward points earned are automatically placed into your account after each purchase.

Rewards points can be used to purchase prepaid wireless airtime, mobile phones, calling cards, ringtones and games.

You can access the Wireless Rewards Product Index on our home page in the Wireless Rewards section or by simply clicking here www.prepaidwireless.com/rewards.

You can elect to use the Rewards Points in your account during the checkout process by selecting "Apply Points to Order" once you have purchased $25 in products and services from PrepaidWireless.

Upon opting in to use your points, all the points in your Prepaid Rewards account will automatically be credited against your purchase. If the number of available points exceeds your purchase price, the remaining points will be credited back to your Prepaid Rewards account. No partial credits of reward points are allowed.

PrepaidWireless points expire one year from the date of your last purchase.

Yes. Access "My Account" on the main PrepaidWireless web page, enter your login information and select My Orders. You can review all past purchases as well as obtain other information about your personal account.

Yes. Your purchase selections will remain in your shopping cart for 30 days, or until you purchase or delete your selections.

Access My Account from the home page, enter your login information and then select My Profile. Make the appropriate changes to your information and then click on Update Profile at the bottom of the information area. For Further Assistance, please contact Customer Service at: (800) 569-8795 or email us at CustomerService@prepaidwireless.com